Leading Innovation, Delivering Results!
We simplify management and enhance results with Atlassian and ITSM solutions.
Experienced professionals to sustain and evolve Jira, JSM, and Confluence instances
Hands-on training, learning materials, and marketplace plugins to expand platform capabilities.
Specialist Allocation and Ongoing Support
Training, Extensions, and Technical Optimization
ITSM Consulting & Atlassian Governance
Efficiency and scalability through the standardization and optimization of Atlassian environments
Technology and Innovation Consulting
At Dux IT Consulting, we transform operations, automate processes, and simplify workflows with IT governance solutions and specialized consulting in Atlassian tools (Jira Software, JSM Cloud, Confluence).
We work with companies in Brazil and internationally, driving results through technology and innovation.
A short story about us
Dux IT Consulting was born from hands-on experience in complex corporate environments, where efficient IT processes and effective project management are critical to organizational success. We identified a growing market demand for solutions that go beyond tool implementation, connecting technology to business strategy with governance, agility, and tangible results.
With deep expertise in ITSM, agile project management, and Atlassian platforms (Jira Software, Jira Service Management, and Confluence), Dux IT Consulting was created to help companies simplify workflows, optimize operations, and maximize the value of their existing tools. We believe that consulting is about partnership, transparency, and a commitment to results, and this vision guides every project we deliver.
15+
5+
Clients served
Years in
the market
30+
Projects delivered
3+
Different countries
"Excellence with Simplicity"
Always strive for the highest level of technical quality, delivering clear, efficient, and easy-to-use solutions for clients.
"Focus on Real Results"
Transform technology into business value, with metrics, indicators, and measurable gains that directly impact the client’s operations.
"Partnership and Transparency"
Work side by side with clients, maintaining open communication, ethics, and complete transparency at every stage of the project.
"Continuous Evolution"
Believe in the continuous improvement of processes, tools, and people, always striving for innovation and sustainable growth in every delivery.
Our Values
Who do we help?
Dux IT Consulting supports companies looking to improve IT management and streamline their processes. We work with:
➡️ Growing small and medium-sized businesses building IT governance and project management using agile methodologies (Scrum, Kanban).
➡️ Organizations with unstructured operations, manual tasks, and limited process visibility.
➡️ Teams using or adopting Atlassian tools (Jira, JSM, Confluence) and looking to fully leverage their potential.
➡️ Companies aiming to automate processes, reduce rework, and develop metrics for strategic decision-making.
➡️ Businesses seeking a practical, results-driven consulting partner.
Our goal is to help these companies move beyond reactive operations, implement agile and scalable processes, and position IT as a driver of business growth.
Our Services
Technology consulting to optimize operations and lead your company's digital transformation.
ITSM Consulting & Atlassian Governance
We design, optimize, and sustain Atlassian environments, ensuring efficiency, standardization, and scalability.
Specialist Allocation and Ongoing Support
We provide experienced professionals for the administration, evolution, and maintenance of Jira, JSM, and Confluence instances.
We deliver technical training, produce learning materials, and evaluate and implement Atlassian Marketplace plugins to expand platform capabilities.
Training, Extensions, and Technical Optimization
Our Main Projects
In every project, we apply expertise in Atlassian, automation, and IT governance to deliver tangible results. Explore some of the solutions that have helped our clients transform their processes.
Design and automation of ITSM processes with Atlassian
IT service management transformation for one of the largest airline companies in Brazil (17,000 employees). Involved in designing and unifying ITSM processes, automating workflows, and full administration of the Atlassian suite (Jira, JSM, Confluence).
✅ Unified ITSM processes
✅ 40% reduction in manual effort
✅ 30% increase in operational efficiency
✅Enhanced governance and reduced downtime
✅ Strategic KPIs and management reports
✅ Administration of an Atlassian instance for 17,000+ users
Optimization of the Atlassian suite for a global fintech with international operations
Jira Cloud and JSM restructuring project, focused on performance, governance, automation, and metrics for Technology, Risk, and Security teams.
✅ 25% increase in operational efficiency
✅ Strategic metrics and dashboards for global stakeholders
✅ Integration with tools such as Atlassian Compass and GitHub
✅ Promotion of an agile culture and advanced use of the Atlassian suite
✅ Administration of the Atlassian suite (Jira, JSM, Confluence) for 1,800+ users
✅ Business case and implementation of eazyBI with advanced dashboards
✅ Full platform support: user management, projects, and integrations
Structuring and improvement of IT Change Management and ITSM in a leading multinational in the industrial sector.
Project focused on standardization, governance, and automation of change processes, risk management, and implementation of strategic metrics for the IT department.
✅ 17% increase in successful changes
✅ 70% reduction in critical incidents (SEV1)
✅ 15+ KPIs implemented for performance monitoring
✅ Change governance framework aligned with ITIL
✅ Reduced approval and execution time for changes
✅ Automation of key ITSM processes
✅ Support for 250+ global changes per year in critical environments
Leading Innovation, Delivering Results!
Technology and innovation consulting.
CONTACTS
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